Microphone Permissions

Resolve common microphone permission issues when using the platform's AI conversation features.

This guide helps resolve common microphone permission issues when using the platform's AI conversation features.

Click the lock icon or microphone icon in the address bar
Set microphone to Allow
Refresh the page
If the option is grayed out:
- Go to Settings > Privacy and security > Site Settings > Microphone
- Remove the platform from the blocked list
- Add it to the allowed list

Click the shield icon or microphone icon in the address bar
Select Allow for microphone access
Refresh the page
If issues persist:
- Go to Settings > Privacy & Security > Permissions > Microphone
- Find your domain and change to Allow

Click the lock icon or microphone icon in the address bar
Set microphone to Allow
Refresh the page
Alternative method:
- Go to Settings > Cookies and site permissions > Microphone
- Add your domain to the allowed list

Go to Settings > Privacy > Microphone
Ensure Allow apps to access your microphone is enabled
Ensure your browser is listed and enabled in the app list
Check that your microphone device is working in Settings > System > Sound

Go to System Preferences > Security & Privacy > Privacy
Select Microphone from the left sidebar
Ensure your browser is checked in the list
If your browser isn't listed, try accessing microphone in the platform first, then check again

Check physical connection: Ensure your microphone is properly plugged in and powered on
Test on other devices: Verify the microphone works on another computer or phone
Try built-in microphone: If using external mic, test with your device's built-in microphone first
Check device recognition: Confirm your computer detects the microphone in system sound settings
Test in other apps: Verify microphone works in other applications (Zoom, Teams, Voice Recorder)
Update drivers: Update audio drivers on Windows
Reset permissions: Clear browser data and re-grant permissions

Clear browser cache: Clear site data and cookies for the platform
Disable extensions: Temporarily disable browser extensions that might block microphone
Check antivirus: Some antivirus software blocks microphone access
Corporate policies: Contact IT if on a managed device

Check microphone settings: Adjust input levels in system settings
Disable noise suppression: Some browsers have built-in noise suppression that may interfere
Use headphones: Reduce echo and background noise
Close other audio apps: Ensure no other applications are using the microphone

Browser test: Visit a microphone test website to verify permissions work
the platform test: Try the conversation feature and check for the microphone icon
Audio levels: Speak and verify that audio levels respond in your system settings

If these steps don't resolve your issue:

Check browser console: Press F12 and look for error messages in the Console tab
Try incognito/private mode: This helps identify if extensions are causing issues
Contact support: Provide your browser version, operating system, and any error messages